Pay just 5¢ a minute for all your state-to-state long-distance calls, 24 hours a day, 7 days a week with IDT. All calls are billed in 6-second billing increments! Monthly fee is only $3.95.

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Review written by Bianca.

I am writing more about IDT's long distance service than their internet service, but either way it boils down to their poor customer service. Two months ago, I received my normal phone bill with a charge on it for switching my long distance carrier. Since I had not changed my carrier, I contacted my phone company and learned that I had been "slammed" by a Global Crossings provider, but they did not list which one. A few weeks later I received a bill from IDT, my "new" long distance carrier.

They wanted me to pay a monthly fee and higher rates than what I had before. I called them and told them what happened. They asked for my mothers maiden name for security purposes and when I gave it to them, I was told it was wrong. I figured that they would not have that information since I never gave it to them and asked to speak with a supervisor. The operator spoke with the supervisor for me and informed me that they would credit my account and then cancel it. There was no apology for the slamming.
This morning when I checked my mail I was surprised to find another bill from IDT. This one is for last month's monthly charge and this month's charge. When I called back, a computer voice told me there would be an approximate wait of 3 minutes. 

After 8 minutes, an operator picked up the call and disconnected me. When I called back, I was told the approximate wait time was 2 minutes. This time I waited 10 minutes before the call was answered. I let the operator know of what had happened last month and how I was told that the account was credited and canceled. She informed me that it had been canceled, but not credited. If it was canceled, then why was I being charged a monthly charge for a month when I was supposed to be canceled. She informed me that she would credit the account for both months. Again no apology for the slamming, the hang up, or the billing. I have better things to do than sit on a phone trying to correct someone else's mistake. A simple apology from them would have been nice.

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